We are responsible for maintaining and protecting the Personal Information under our control.
2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address, company and title are collected.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. [If applicable, include a description of any parties with whom you may share Personal Information.]
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
10. Handling Customer Complaints and Suggestions
“They always get back to us usually within a few hours. Anything that I have asked them for, I have been either able to receive or reports have been created.”
“They have all the skill sets needed for helping you with your projects. Anything on a technical side; upgrading LBI, upgrading/putting MSP on, ESP on, getting an upgrade done.”
“JK Seva are the go-to people for Lawson because they have been working in this environment and they know that technical nitty gritty stuff of how Lawson works.”
“They are true experts. It’s the same person for each module that I’ve worked with and they’ve learned our business model. They understand our objectives and help us meet that end goal. They’re worth every penny.”
“Work with JK Seva because they’re good at what they do and they get it done on time. We started with them probably nine years ago. Earlier on we shopped around for consultants. The pricing is very competitive and what you get for it is obviously top quality based on their experience.”
“Work with JK Seva because they’re extremely responsive and they will give you high value for the consulting fee and they are a great working partner on your project. If somebody were to say, ‘Oh if you had to make this decision all over again would you choose them again’ I’d say yes.”